FAQ

FAQ: General & Payment

Q: Is VAT added during checkout?
A: No. All displayed prices are final and fully inclusive. There are no hidden taxes or duties added later, ensuring a straightforward checkout experience.

Q: Which payment methods do you accept?
A: We facilitate secure payments through Credit Cards (Visa), Western Union, and Bank Transfer.

Q: Do you deliver to countries outside your base location?
A: Absolutely, we offer worldwide shipping. Orders are routed from our nearest regional hub to optimize delivery speed.

Q: Is telephone payment an option?
A: For your security, we do not handle payments over the phone. All purchases must be finalized via our secure online checkout process.

Q: Is shopping on your website safe?
A: Completely. Our site is protected with SSL encryption and meets rigorous payment security standards to keep your transaction and personal details confidential.

Q: My credit card payment was declined. What can I do?
A: Please verify your card details are correct and that your bank permits international online payments. If unsuccessful, try another payment method or consult your bank. Our support team is available for further guidance.

Q: I see a charge on my card, but no order confirmation. Why?
A: This is most likely a pending authorization, which your bank should remove within 3-10 business days. If the order didn't finalize, you won't be charged. If the money is taken, reach out to us with your information for a swift resolution.

Q: I can't get my order to process online. How else can I buy?
A: Contact our Customer Support by email or live chat. We can assist you with the online process or may be able to generate a secure payment invoice for you to complete the transaction.

FAQ: Order Processing & Shipping

Q: Are all your products, like the top club jerseys, ready to ship?
A: Most of our merchandise is kept in stock for fast dispatch. Popular jerseys can sell out rapidly during peak seasons, so the live stock indicator on each product page is your best guide.

Q: Can I adjust an order after payment?
A: Modifications are only possible if we haven't started preparing your order for shipment. Please get in touch with us urgently for assistance.

Q: Can I cancel my purchase?
A: You may cancel your order within a 1-hour window after placing it, provided it hasn't entered the shipping workflow. Please follow the procedure below.

Q: What's the process to cancel an order?
A: Immediately email our Customer Support or use your account dashboard, quoting your order number. We will verify if cancellation is still possible and act accordingly.

Q: How do you ship within Europe, and how long does it take?
A: We use tracked shipping services from our EU warehouses. Deliveries across Europe are typically completed within 7-10 business days. International delivery times range from 7 to 20 business days.

Q: How do I track my shipment?
A: A tracking number will be emailed to you as soon as your order is on its way. Use this number on the carrier's site or your account for real-time updates.

Q: My order is late. What should I do?
A: First, review the tracking details for the latest status. If the package seems stalled or is well past its due date, contact our support with your order number, and we'll liaise with the carrier on your behalf.

FAQ: After-Sales Service

Q: What are the terms for returning an item?
A: You have 14 days from receipt to return items in their original, unworn state with all tags. Personalized products or special orders cannot be returned unless there is a manufacturing fault.

Q: What's the timeline for an exchange or refund?
A: After we receive your return, processing takes 3-5 business days. The refund is then sent back to your original payment method; the speed of the refund appearing depends on your financial institution.

Q: Do you charge for returns or exchanges?
A: Customers bear the return postage cost, except in cases of our error or a faulty product. We do not deduct any processing fees from your refund.